Device Not Found...Application Not Upgrading even after move to another application


#1

image

The last logs on the device are from 30 minutes ago. I power cycled the device. Shut it down using the terminal. It does not want to communicate again. It shows online.


#4

Hey, the device not found is unfortunately shown when you issue a command, and the dashboard cannot communicate with the supervisor on the device. What resinOS version is it?


#6

Resin OS 2.12.5+rev1


#7

7.1.18


#8

Is the device online at the moment? Have a hunch what might be the issue with that supervisor not working. And could you enable support access to the device?


#9

Sorry for the late followup. I went ahead and put a fresh image on the device. and deleted the old device name. If this happens again I will be sure to follow through with troubleshooting to make sure there are no bugs. Apologies and thank you for getting back to me.


#10

Thanks for the feedback, and no worries! We are glad that your issue was solved, that’s the most important thing :slight_smile:


#11

To give a bit more context, there’s a issue with supervisor 7.1.18, that it might have stray locks remaining in the supervisor’s own database which blocks it from running properly. For this we have a fix, but needs manual process. It was patched in 7.1.19, so the next release of resinOS should include it.