Cannot download x86 -dev image

support

#1

I have an application in resin.io and I have already downloaded the -prod image. I am currently trying to download the -dev image for the same application and Chrome will not download more than 700MB ending in a “network error”. It appears to be streaming the file to my browser over HTTP. Chrome does not report a total size (of what should be ~2.5GB).


#2

Which device type and version are you trying to download?


#3

x86 v2.2.0+rev1.dev
Your dashboard calls it the NUC but I have booted the prod image on a newer intel laptop and it installed.


#4

It appears I can download the .zip just fine. Not sure what’s going on but maybe you should make .zip the default image download format?


#5

I just tried with a test application of my own here and it works OK for both types. How large is your image when unzipped?


#6

It unzips to 2,211 MB when downloaded with Edge and Chrome both.


#7

That doesn’t seem particularly large. I’ll do some more tests and see if I can reproduce it.


#8

It’s about right after unzip. The failed .img download sticks at 670MB-691MB. My friend is a web developer and says your service is not sending a Content-Length header, but that shouldn’t make a difference. Also, I tried testing on the 100Mb/s and 200Mb/s connections at work, along with my cellular based internet at home. All perform the same. Zip works great though.


#9

I have also verified that the zipped image boots correctly after flashing to a USB drive. It is checking in with the dashboard and installing to hard drive now.


#10

Hi,

I verified I was able to download the image in all formats - do you have a stable internet connection?


#11

Yes I have <10ms ping to one of your servers. I work at a fiber provider so
it’s pretty much the best connection in the city.


#12

hmm, what browser and OS do you use?


#13

I’m on Windows 10 x64. I cannot download in chrome or edge. I don’t think I
tried Firefox yet.


#14

Thanks for the update, we are going to see if we can reproduce. Do you have any more info that may be useful?


#15

Not at this time. It’s been a busy night and day for me at work.